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TERMS AND CONDITIONS
By purchasing goods from Hillier Garden Centres/Hillier Nurseries Ltd via this website you are entering into a legally binding agreement with us on the terms stated below. It is important that you read and understand these terms.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS
CONTACT DETAILS:
Mark Pitman
Hillier Garden Centres
The Stables
Ampfield House
Ampfield, Nr Romsey
Hampshire
SO51 9BQ
Tel: 01794 368733 begin_of_the_skype_highlighting 01794 368733 end_of_the_skype_highlighting begin_of_the_skype_highlighting 01794 368733 end_of_the_skype_highlighting
info@hillier.co.uk
Ordering
You can place your order via this website/online shop, and pay securely via the Streamline Online Esolutions service. You will receive a confirmation email via our automated system, sent from info@hillier.co.uk, detailing your transaction, products ordered and carriage charges.
Your order will not be despatched until we have confirmation, via the online transaction process, that funds are authorised to be transferred to our account.
If you wish to change or cancel an order, please email us at info@hillier.co.uk and include in your email your Name, Address, date of order and Transaction ID
VAT
All prices shown on this website include VAT at the prevailing rate, if you wish to receive a detailed VAT receipt for your order, please contact us by email at info@hillier.co.uk, and include in your email your Name, Address, date of order and Transaction ID.
Payment
Payment may be made through our secure on-line checkout system. Most major credit cards are accepted, however if you wish to pay by cheque, please contact us at:
Mark Pitman
Hillier Garden Centres
The Stables
Ampfield House
Ampfield, Nr Romsey
Hampshire
SO51 9BQ
Tel: 01794 368733 begin_of_the_skype_highlighting 01794 368733 end_of_the_skype_highlighting begin_of_the_skype_highlighting 01794 368733 end_of_the_skype_highlighting
Cheques to be made payable to HILLIER GARDEN CENTRES
Pricing
Prices on the online shop will in normal circumstances be the same pricing as in our Garden Centres. Occaisonally we may sell items on-line at a cheaper price than is available instore, in which case the reduction will be shown in the product description
Delivery
Carriage and secure packaging will be charged at a nominal £8.95 per order (unless you order any of the 'Gardeners Guides' books on their own which are FOC delivery) - and is to Mainland UK addresses only. We despatch via 48 hour courier to ensure you order arrives swiftly and safely.
The trees featured in 'TREES for small gardens' are subject to a restricted delivery area at the prices quoted (see individual descriptions for details)
We are adding products daily to the shop, but if theres anything in particular that you would like to purchase, please drop me an email, at markpitman@hillier.co.uk, and i'll see what i can do.
Orders for items that are available for immediate despatch are normally sent within 2 or 3 working days, if there is likely to be any delay in processing your order we will contact you as soon as possible. Please let us know if you will be unavailable at any time (such as holidays) so we can delay despatching your goods. Plants will normally be packed and despatched on a Monday, Tuesday and Wednesday to ensure safe 48 hour delivery before a weekend. Saturday deliveries can be arranged, but a surcharge may apply
We will normally send goods via 48 hour courier, and may use first class post or parcel post. If you have ordered several items we may send them in seperate packages, and will mark the packages accordingly
Although every effort will be made to supply throughout Mainland UK, we reserve the right to refuse delivery, and in this instance the customer will be notified and if the customer has completed payment a full refund will be given
Overseas Orders
We are only able to deliver to customers within the United Kingdom. United Kingdom meaning mainland UK only. We are able to deliver to Northern Ireland/Highlands and Islands of Scotland but a surcharge will apply. Please contact us at info@hillier.co.uk if you wish to order products for despatch outside of Mainland UK
Receiving your Order
Please unpack your order immediately on arrival and check that everything you ordered is enclosed. This is particularly important with plant material as plants may suffer if they are kept in the packaging for any length of time, and if they are to thrive in your garden it is essential that they are unpacked as soon as possible.
Where applicable we will include care leaflets/instructions
Refunds and Returns
We hope you will be happy with your purchase from us, but should you wish to return anything bought from us, please contact us at info@hillier.co.uk giving your details and the reason for the return
All Hardy Outdoor Plants will be covered by our standard Hillier Five Year Guarantee – We guarantee that all Hillier hardy shrubs, trees, roses and climbers are healthy and true to name. We take great care in the early stages of a plants life, and your satisfaction with the plants you buy is very important to us. Its success in your garden depends on proper cultivation and aftercare. Particular attention should be paid to watering and frost protection. In the event of a failure due to unidentifiable causes, within FIVE YEARS of the date of purchase, providing you have planted and cared for it correctly, and you have retained the receipt, or proof of purchase, and you return the plant to us, we will replace it free-of-charge, or issue a credit note
FAULTY GOODS
If you receive goods from us that are faulty, you must notify us within 7 working days of date of delivery, or within a reasonable period of time of discovering the fault. Upon inspection of the product (either by you returning the goods to us, or by us sending a nominated person to inspect the goods) and upon agreement of the goods being faulty, and not through neglect or misuse, we will replace, refund or repair the faulty goods at no cost to you, and will refund any reasonable costs you may have incurred in returning the goods to us
INCORRECT GOODS
If we send you incorrect goods, you must notify us as soon as you notice the mistake, and within a reasonable amount of time. We will either arrange for the goods to becollected from you, or ask you to return the goods to us. We will either send you the correct goods, or refund the price of the goods and delivery (and any reasonable costs you may have incurred in returning the goods to us)
REFUND POLICY & UNWANTED GOODS
Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition, and only once it has been returned to us. If we find that the product has not been returned to us in a fully resaleable condition, we reserve the right to refuse a refund on the item. Only the original purchase price will be refunded, not the carriage and packaging charges.
CANCELLATION POLICY
In accordance with the Distance Selling regulations, you may cancel your order within 7 working days of delivery of the goods to you. This ability does not apply to goods which have been worn, washed or used. Please use the contact details, above.
ERRORS & OMISSIONS
Whilst we will endeavour to ensure that all prices on our Web Site are accurate, errors may occur. If we discover an error in the price of the Goods you have ordered, we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel an order due to an error in price and we have already received payment for those goods, you will receive a full refund.
Data Protection
Hillier are committed to safeguarding your privacy. The information that you provide to Us will only be used in accordance with this Privacy Policy. By using this website you consent to Us using your information in accordance with the terms of this Privacy Policy. If we amend this Policy we will post the changes on this page so that you are always aware of what information we collect and how we use it.
What Personal Information do We Collect? If you purchase anything from Our on-line shop, We will require your name, billing and shipping address including post code and contact details (email address and telephone numbers).
The personal information that you provide to Us will be used to:Contact you, if necessary, about your order for goods, deliver goods that you have purchased to you, inform you by email of other products and services which may interest you
If You wish any or all of your personal information submitted to be removed from Our database at any time, or do not wish to receive any marketing information from us; or, wish to update or correct any inaccuracies in the personal information we hold about you. Please contact us at the address given above.
Our Details
Hillier Nurseries Ltd
PRESIDENT: J.G. HILLIER, MANAGING DIRECTOR: A.S. MCINDOE,
DIRECTORS: K. HOBBS, M. PERRETT, A. MCINDOE, H. ASHARDI
HILLIER NURSERIES LTD. REG OFFICE: AMPFIELD HOUSE, AMPFIELD, ROMSEY, HAMPSHIRE S051 9PA REG IN ENGLAND NO.1260468
